[et_pb_section fb_built=”1″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
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At Nightscout Pro Ltd, we aim to provide a reliable and transparent service. Please read this refund policy carefully before subscribing.<\/p>\n
If you have set up and actively used your Nightscout site and choose to cancel, you may be eligible for a pro-rata refund<\/strong> for the unused portion of your current billing cycle.<\/p>\n Example<\/strong>: You\u2019re on a monthly plan, cancel halfway through the month, and have used the service. We\u2019ll refund the remaining 15 days of that month.<\/p>\n If your site was never set up<\/strong>, you can request a full refund of your most recent month\u2019s subscription<\/strong>.<\/p>\n \u26a0\ufe0f Important: Refunds are only applicable to the latest billing cycle<\/strong>, regardless of how long the account was inactive. Older payments will not be refunded.<\/p>\n<\/blockquote>\n We understand that sometimes subscriptions are forgotten. If you haven\u2019t used the service recently and request a cancellation, we may offer a refund for the most recent month<\/strong> only.<\/p>\n This is due to the continuous cost of maintaining servers and infrastructure for every active subscription, regardless of usage.<\/p>\n<\/blockquote>\n We do not<\/strong> offer refunds in the following cases:<\/p>\n Disputes made without first contacting our support team.<\/p>\n<\/li>\n Claims of fraud or unrecognised payments that were clearly authorised.<\/p>\n<\/li>\n Multiple refund requests from the same account.<\/p>\n<\/li>\n Custom or enterprise services, unless stated otherwise in a contract.<\/p>\n<\/li>\n<\/ul>\n We process refunds through Stripe. Depending on your bank and location, refunds typically appear within 5\u201310 working days<\/strong>.<\/p>\n To avoid future charges:<\/p>\n Cancel your subscription at least 24 hours before the next billing date<\/strong>.<\/p>\n<\/li>\n You can cancel anytime via your account dashboard<\/a> or by contacting support.<\/p>\n<\/li>\n<\/ul>\n If you believe you are eligible for a refund or have questions: Email:<\/strong> support@nightscoutpro.com<\/a><\/p>\n<\/div>\n<\/div>\n <\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","protected":false},"excerpt":{"rendered":" Last updated April 25, 2025 Nightscout Pro Ltd Refund Policy At Nightscout Pro Ltd, we aim to provide a reliable and transparent service. Please read this refund policy carefully before subscribing. \ud83d\udcbb Refunds for Active Nightscout Sites If you have set up and actively used your Nightscout site and choose to cancel, you may […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"\n
\n\ud83d\udeab Refunds for Inactive Subscriptions<\/h3>\n
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\n\ud83d\udca4 Refunds for Forgotten Subscriptions<\/h3>\n
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\n\u274c Non-Refundable Circumstances<\/h3>\n
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\n\u23f1\ufe0f Refund Processing Times<\/h3>\n
\n\ud83d\udd01 Cancelling Your Subscription<\/h3>\n
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\n\ud83d\udce9 Contact Us<\/h3>\n