[et_pb_section fb_built=”1″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”]<\/p>\n
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At Nightscout Pro Ltd, we provide immediate access to a technical digital service. Please read this refund policy carefully before purchasing a subscription.<\/p>\n
Nightscout Pro is a digital service that is supplied immediately upon successful payment. Service delivery includes account creation, server provisioning, and access to documentation and direct support.<\/p>\n
By subscribing, you expressly consent to the immediate delivery of the Nightscout Pro digital service and acknowledge that this results in the loss of your 14-day statutory right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.<\/p>\n
This consent is collected at the point of purchase and recorded for compliance and dispute-resolution purposes.<\/p>\n
Refunds are not offered as standard<\/strong> and are only considered where required under UK consumer law.<\/p>\n A refund may be issued only if all of the following conditions are met<\/strong>:<\/p>\n A genuine technical fault prevents the Nightscout Pro service from operating as described<\/p>\n<\/li>\n The issue is reported to our support team<\/p>\n<\/li>\n You allow us a reasonable opportunity to investigate and resolve the issue<\/p>\n<\/li>\n You reasonably cooperate with troubleshooting requests<\/p>\n<\/li>\n We are unable to resolve the issue within a reasonable timeframe<\/p>\n<\/li>\n<\/ul>\n If these conditions are met, any refund issued will apply only to the most recent billing cycle<\/strong>.<\/p>\n Refunds will not be issued for:<\/p>\n Failure to complete setup<\/p>\n<\/li>\n Abandoned setup without contacting support<\/p>\n<\/li>\n Difficulty understanding the setup process<\/p>\n<\/li>\n Change of mind after subscribing<\/p>\n<\/li>\n Lack of usage or decision not to use the service<\/p>\n<\/li>\n The service being functional but unused<\/p>\n<\/li>\n Issues that are resolved, or could reasonably be resolved, through support<\/p>\n<\/li>\n<\/ul>\n Nightscout Pro is a technical service. Refunds are not provided for non-use, preference, or abandonment.<\/p>\n Nightscout Pro integrates with third-party platforms, devices, and data providers.<\/p>\n We are not responsible for outages, authentication changes, credential issues, or service interruptions caused by third-party providers.<\/p>\n Issues arising from third-party services do not constitute a fault with the Nightscout Pro service and are not grounds for a refund.<\/p>\n Refunds are not provided for forgotten or unused subscriptions.<\/p>\n At our discretion, and strictly as a goodwill gesture, we may offer a refund for one most recent billing cycle only<\/strong> where there is clear evidence of non-use. Older payments are not refundable.<\/p>\n This is not an entitlement and may be refused.<\/p>\n Refund eligibility requires reasonable cooperation with our support team. This includes responding to requests for information, confirming troubleshooting steps, and allowing investigation.<\/p>\n Failure to engage with support may result in a refund request being declined.<\/p>\n All payments are processed by third-party payment providers. Payment processing fees and dispute fees charged by these providers are non-refundable to us.<\/p>\n Customers must contact our support team and allow a reasonable opportunity for resolution before initiating any payment dispute or chargeback.<\/p>\n Initiating a chargeback without first contacting support may be considered misuse of the payment system and may result in immediate account suspension or termination while the dispute is investigated.<\/p>\n We reserve the right to decline future service to accounts associated with chargebacks.<\/p>\n Billing or service issues must be reported within 14 days of the relevant charge.<\/p>\n Refunds will not be issued in the following situations:<\/p>\n Refund requests made without first contacting support<\/p>\n<\/li>\n Claims of fraud or unauthorised payments that were clearly authorised<\/p>\n<\/li>\n Repeated refund requests from the same account<\/p>\n<\/li>\n Failure to respond to support during troubleshooting<\/p>\n<\/li>\n Custom, enterprise, or bespoke services, unless otherwise stated in writing<\/p>\n<\/li>\n<\/ul>\n Subscriptions may be cancelled at any time via the account dashboard or by contacting support.<\/p>\n To avoid future charges, cancellation must be completed at least 24 hours before the next billing date.<\/p>\n Charges already processed are not refundable except as outlined in this policy.<\/p>\n Approved refunds are processed via Stripe. Depending on your bank and location, refunds typically appear within 5 to 10 working days.<\/p>\n Nothing in this policy affects your statutory rights under UK consumer law.<\/p>\n For support or refund enquiries:<\/p>\n Email: support@nightscoutpro.com\n
\n3. No Refunds for Setup Abandonment or Change of Mind<\/h2>\n
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\n4. Third-Party Services and Dependencies<\/h2>\n
\n5. Forgotten or Unused Subscriptions<\/h2>\n
\n6. Support Cooperation Requirement<\/h2>\n
\n7. Chargebacks and Payment Disputes<\/h2>\n
\n8. Non-Refundable Circumstances<\/h2>\n
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\n9. Cancellation and Billing<\/h2>\n
\n10. Refund Processing<\/h2>\n
\n11. Statutory Rights<\/h2>\n
\n12. Contact<\/h2>\n