Last updated November 5, 2023

Nightscout Pro Ltd Data Retention Policy



Nightscout Pro Ltd is committed to responsible data management that respects privacy and ensures security. This Data Retention Policy outlines our approach to retaining and deleting the health data that our users upload to our hosted web application for diabetes tracking and management.


This policy applies to all forms of data held by Nightscout Pro Ltd, including electronic records and personal identifiers within the hosted web app.


  • To comply with GDPR and other international privacy laws regarding data retention.
  • To retain necessary data for service provision, legal, regulatory, and historical purposes.
  • To ensure the secure deletion of user data that is no longer required for business or legal reasons.

Data Retention

As a principle, Nightscout Pro Ltd will hold user data for the duration of their active subscription to our services. Post-cancellation of the subscription, the following retention policy applies:

  1. Active Customers: All personal and health data will be retained securely as long as the individual remains an active customer of Nightscout Pro Ltd.

  2. Post-Cancellation Retention: If a customer cancels their subscription, Nightscout Pro Ltd will retain their personal and health data for a period of two months to allow for the possibility of reactivation of their account.

  3. Secure Deletion: After the two-month post-cancellation period, the customer’s data will be securely deleted from our servers unless it is subject to further retention for legal and corporate obligations.

  4. Legal and Corporate Responsibility Retention:

    • Data that is essential for legal, tax, or regulatory purposes will be retained according to the respective mandates. This includes, but is not limited to, financial records, transaction data, and other records that are necessary to comply with our legal and corporate responsibilities.
    • Such data will be retained for the period specified by applicable law, after which it will be securely disposed of.
  5. Access and Control: Users may access their data or request deletion in accordance with our Privacy Policy, subject to legal and regulatory constraints.

Data Security and Protection

Nightscout Pro Ltd is committed to the security of the data it holds. We employ robust security measures to protect data against unauthorized access, alteration, or destruction.

Policy Updates

This policy may be updated or revised to remain compliant with legal and regulatory standards. Any changes will be communicated to our users and stakeholders in a timely manner.

Contact Information

For any inquiries regarding this policy or data management practices, please contact our Data Protection Officer at [email protected]