Job Opportunity: Part-Time Technical Support Specialist

Job Title: Part-Time Technical Support Specialist

Location: Remote 

Company Overview:

We are at the forefront of medical data technology, developing innovative solutions that empower individuals to manage their health effectively. Our primary product is a cutting-edge app designed to help diabetics monitor and manage their blood glucose levels. As we continue to grow, we seek a dedicated Technical Support Specialist to join our team part-time.

 

Job Description:

As a Technical Support Specialist, you will play a crucial role in our company by ensuring our users receive outstanding support and assistance. Your responsibilities will include responding to technical support emails, managing customer communication, and handling support tickets. Additionally, you will contribute to the creation of help support documentation and use customer feedback to recommend improvements to our systems and software.

 

Responsibilities:

• Respond promptly to customer inquiries via email and other communication channels.
• Open, manage, and close customer support tickets efficiently.
• Create and update help support documentation to assist users in troubleshooting common issues.
• Analyse customer feedback and collaborate with the development team to recommend system and software enhancements.
• Maintain a high level of professionalism and empathy in all customer interactions.

 

Requirements:

• Excellent written and verbal communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to self-learn and update knowledge using existing resources.
• Experience in customer service or technical support is preferred.
• Familiarity with technical aspects of mobile applications and software troubleshooting.
• Ability to work remotely and flexibly up to 16 hours per week.

 

Benefits:

• Comprehensive training on our products and customer service procedures.
• Opportunity to work in a dynamic and innovative field of medical technology.
• Flexible working hours and the ability to work from home.
• Supportive team environment focused on development and professional growth.

 

Application Process:

Interested candidates should submit a CV and a cover letter outlining their qualifications and why they are suitable for this role by email to [email protected]. We value diversity and are committed to creating an inclusive environment for all employees.

 

Join Us:

This is a fantastic opportunity for someone looking to make a significant impact in the lives of individuals managing their health through technology. If you are passionate about providing exceptional technical support and are ready to contribute to a team that is making a difference, we would love to hear from you.