Last updated April 25, 2025

Nightscout Pro Ltd Refund Policy

 

At Nightscout Pro Ltd, we provide immediate access to a technical digital service. Please read this refund policy carefully before purchasing a subscription.

1. Digital Service Delivery and Cooling-Off Rights

Nightscout Pro is a digital service that is supplied immediately upon successful payment. Service delivery includes account creation, server provisioning, and access to documentation and direct support.

By subscribing, you expressly consent to the immediate delivery of the Nightscout Pro digital service and acknowledge that this results in the loss of your 14-day statutory right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

This consent is collected at the point of purchase and recorded for compliance and dispute-resolution purposes.

2. Refund Eligibility

Refunds are not offered as standard and are only considered where required under UK consumer law.

A refund may be issued only if all of the following conditions are met:

  • A genuine technical fault prevents the Nightscout Pro service from operating as described

  • The issue is reported to our support team

  • You allow us a reasonable opportunity to investigate and resolve the issue

  • You reasonably cooperate with troubleshooting requests

  • We are unable to resolve the issue within a reasonable timeframe

If these conditions are met, any refund issued will apply only to the most recent billing cycle.

3. No Refunds for Setup Abandonment or Change of Mind

Refunds will not be issued for:

  • Failure to complete setup

  • Abandoned setup without contacting support

  • Difficulty understanding the setup process

  • Change of mind after subscribing

  • Lack of usage or decision not to use the service

  • The service being functional but unused

  • Issues that are resolved, or could reasonably be resolved, through support

Nightscout Pro is a technical service. Refunds are not provided for non-use, preference, or abandonment.

4. Third-Party Services and Dependencies

Nightscout Pro integrates with third-party platforms, devices, and data providers.

We are not responsible for outages, authentication changes, credential issues, or service interruptions caused by third-party providers.

Issues arising from third-party services do not constitute a fault with the Nightscout Pro service and are not grounds for a refund.

5. Forgotten or Unused Subscriptions

Refunds are not provided for forgotten or unused subscriptions.

At our discretion, and strictly as a goodwill gesture, we may offer a refund for one most recent billing cycle only where there is clear evidence of non-use. Older payments are not refundable.

This is not an entitlement and may be refused.

6. Support Cooperation Requirement

Refund eligibility requires reasonable cooperation with our support team. This includes responding to requests for information, confirming troubleshooting steps, and allowing investigation.

Failure to engage with support may result in a refund request being declined.

7. Chargebacks and Payment Disputes

All payments are processed by third-party payment providers. Payment processing fees and dispute fees charged by these providers are non-refundable to us.

Customers must contact our support team and allow a reasonable opportunity for resolution before initiating any payment dispute or chargeback.

Initiating a chargeback without first contacting support may be considered misuse of the payment system and may result in immediate account suspension or termination while the dispute is investigated.

We reserve the right to decline future service to accounts associated with chargebacks.

Billing or service issues must be reported within 14 days of the relevant charge.

8. Non-Refundable Circumstances

Refunds will not be issued in the following situations:

  • Refund requests made without first contacting support

  • Claims of fraud or unauthorised payments that were clearly authorised

  • Repeated refund requests from the same account

  • Failure to respond to support during troubleshooting

  • Custom, enterprise, or bespoke services, unless otherwise stated in writing

9. Cancellation and Billing

Subscriptions may be cancelled at any time via the account dashboard or by contacting support.

To avoid future charges, cancellation must be completed at least 24 hours before the next billing date.

Charges already processed are not refundable except as outlined in this policy.

10. Refund Processing

Approved refunds are processed via Stripe. Depending on your bank and location, refunds typically appear within 5 to 10 working days.

11. Statutory Rights

Nothing in this policy affects your statutory rights under UK consumer law.

12. Contact

For support or refund enquiries:

Email: [email protected]

 

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